Privacy Policy

SC HomenTools SRL ("we," "our," or "us") operates the website homentools.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

We collect the following types of personal information when you visit our website, create an account, or place an order:

• Personal Identification Information: Full name, email address, phone number, billing and shipping address.
• Payment Information: Credit/debit card details and billing address. Payment processing is handled securely by our third-party payment processors. We do not store your full card details on our servers.
• Order Information: Products purchased, order value, delivery preferences, and order history.
• Account Information: Username, password (encrypted), and communication preferences.
• Technical Information: IP address, browser type, device type, operating system, referring URLs, and pages visited on our website.
• Cookies and Tracking Data: We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process, fulfill, and manage your orders and transactions.
• To create and manage your customer account.
• To communicate with you regarding your orders, deliveries, and customer support inquiries.
• To send you promotional emails and offers, only if you have opted in to receive them. You may unsubscribe at any time.
• To improve our website, products, and overall customer experience.
• To detect, prevent, and address fraud, security issues, or technical problems.
• To comply with legal obligations and enforce our Terms and Conditions.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze performance. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly, such as maintaining your shopping cart and login session.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Shipping and Delivery Partners: To fulfill and deliver your orders.
• Payment Processors: To process your payments securely.
• Analytics Providers: To help us analyze website usage and improve performance (data is anonymized).
• Legal Authorities: When required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Order-related data is typically retained for a period of 5 years to comply with Romanian tax and commercial regulations.

7. Your Rights Under GDPR

As a resident of the European Union or Romania, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your personal data for marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

8. Third-Party Links

Our website does not contain links to third-party websites. However, if any are added in the future, please note that we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any external websites you visit.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us: